FAQ

Chala Handbags is a proud advocate of animal rights and welfare. The products we manufacture are 100% animal product free and PETA-Approved Vegan. We use only the best, top quality Vegan Leather, Nylon, and Cotton Canvas.

Our handbags and accessories are designed in CA by two very talented and passionate female designers
and are manufactured in China through a small-scale factory.

Chala Handbags is a wholesale only company. To purchase our products as a retail customer, we have
brick and mortar stores and authorized online sellers based across the continental U.S. as well as in Puerto Rico, Costa Rica, Canada, and Australia.

Click here to view where to buy our products.

As a wholesale business, we cannot disclose our pricing, nor can we provide a standard price for our
products. Retail prices vary between each Chala retailer.

To view prices from some of our authorized online retailers, click here.

All wholesale orders are shipped out of California.

We have multiple flyers available to promote our Give Back Program! Visit our Give Back Program page to download and print our promotional flyers!

We suggest only using a warm damp cloth to spot clean any blemishes. Only in the occurrence of an extreme stain do we recommend using a light and gentle detergent to further spot clean. We do NOT suggest using a washing machine, dryer, or any alcohol-based cleaners to clean our products as these methods will void our 12-month product warranty.

At this time, we do not accept customization requests for our handbags and accessories. We do try our best to consider all suggestions we receive and incorporate them into our upcoming designs.

As a wholesale business, we typically do not settle claims for retail buyers. If possible, please direct your claim to the original point of purchase. Our Claims department can be reached via this form.