GENERAL POLICY
1. This website is for wholesale only.
2. All claims need to be made within 7 business days upon receiving the shipment for US customer only
• S&H is non refundable. All sales are final, unless the items are defective.
• Returns without Chala authorization will not be accepted.
• Returns due to reasons other than manufacturer's defect or damage will incur 15% restocking fee or $20.00 whichever is greater.
3. Prices are subject to change without notice.
4. New customers must place their first order within 30 days of approval to avoid account deactivation.
5. 6 months of inactivity on your Chala account will lead to deactivation.
6. Chala Group, Inc accepts the following major CC companies only: VISA, Mastercard and American Express.
7. Orders shipping to California will have 7.75% sales tax added if a valid Seller's Permit is not provided.
8. A Rush Order Fee of 10%, capped at $500, will be charged when expediting orders, upon customer request, during peak seasons. Our peak season months are from March-May and August-October. Chala does not guarantee same day or next day shipping.
DOMESTIC & INTERNATIONAL SHIPPING POLICY
• Minimum Order Dollar Amount:For US domestic orders: $200 minimum + S&H
For US domestic re-orders: $100 minimum + S&H
($20 surcharge for orders less than minimum)
Minimum order quantity per design/style/color is 2pcs
• Canada, Mexico, Central America, and Southern America: $500 minimum + S&H
($50 surcharge for orders less than minimum)
Minimum order quantity per design/style/color is 2pcs
• All Other Countries: $1,000 minimum + S&H
($50 surcharge for orders less than minimum)
Minimum order quantity per design/style/color is 6pcs
• All orders will be shipped with full payment in advance.
• US domestic orders will be shipped via either USPS or FedEx unless instructed otherwise.
• International orders will be shipped via USPS unless instructed otherwise.
• Shipping is to be calculated when we process your order (usually within one week after the order is placed)
• All orders over $500 will be charged insurance.